World Class Customer Service
Transform your organization into a courteous and highly efficient workforce
$4390.00
The World Class Customer Service course focuses on identifying the customer, their needs, and the best way to meet/exceed the customer’s expectations. Students will identify the customer, efficiently identify their needs, deescalate an angry customer and implement a positive change in the customer service experience.
DAY 1
Customer Service Introduction
Defining Customer Service
Moment of Truth
Customer Service Language
DAY 2
Customer Encounters
Theories of Change
Customer Experience Improvement
Workshop
Each section is customizable to inject your real world systems, processes, and workplace dynamics.
When customized, students will discuss, role play, and solve your organization's areas of concern, leaving class with a solution for each issue.
Examples:
Deescalating customers
Communication gaps between professional and trades employees
Identify issues before they are issues
Taking ownership.
