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Flagship Courses - Soft Skills

World Class Customer Service

This 2-Day training focuses on identifying the customer, their needs, and the best way to meet/exceed the customer’s expectations. Students will identify the customer, efficiently identify their needs, deescalate an angry customer and implement a positive change in the customer service experience.

When customized, students will discuss, role play, and solve your organization's areas of concern, leaving class with a solution for each issue.

Examples: Deescalating customers, communication gaps between professional and trades employees, identify issues before they are issues, taking ownership.

key learning objectives

• Customer Service Introduction

• Defining Customer Service

• Moment of Truth

• Customer Service Language

• customer encounters

• theories of change

• customer service standards

Strategic Problem Solving

This 2-Day training covers the entire strategic problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

When customized, students will review, discuss, and provide solutions for your real-world pain points, process bottle necks, and general inefficiencies.

Key learning objectives

• problem solving methods

• information gathering

• problem definition

• brainstorming

• generating solutions

• analyzing solutions

• selecting solutions

• tasks and resources

Flagship Courses

Emotional Intelligence

This 1-Day training focuses on Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization.

Emotional intelligence is a skill that can be developed and maximized for personal and professional success. students are provide with tools to gain control over emotions, navigate challenging situations, and communicate empathetically With emotional intelligence.

key learning objectives

• defining emotional intelligence

• important components of ei

• self-management

• respond, don't react

• identifying triggers

• goal setting and achieving

Resilient Workforce

This 2-Day training covers the all pertinent topics to ensure your workforce has the tools to function and respond to adversity with resiliency. By providing your employees with the tools they need, it shows them that you are willing to invest in them and that you care about their well being.

our workshop promotes honesty and builds trust throughout your organization. Having resilient employees is crucial in creating an environment that is safe, functional, and profitable.

Key learning objectives

• empowering staff

• transparent communication

• personality types

• respect

• overcoming adversity

• change acceptance/ management

This 1-Day training focuses on SKILLS THAT are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis.
ThIS TRAINING will cover strategies to help participants learn these crucial strategies. Your participants will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more.

Key learning objectives

• PRODUCTIVITY RHYTHM

• MANAGING TIME WITH GOALS

• PRIORITIZING TIME

• TACKLING PROCRASTINATION

• ORGANIZATION AND DELEGATION

• SETTING A RITUAL

• MEETING MANAGEMENT

• DEaLING WITH TIME BARRIERS

Time Management

Flagship Courses - Leadership and Project Management

Ethical Leadership

This 1-Day training focuses on Implementing an ethical program TO foster a successful company culture and increase profitability. A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company"s ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

key learning objectives

• DEFINING ETHICS

• EMPLOYER/EMPLOYEE RIGHTS

• ETHICAL DECISIONS

• MANAGERIAL ETHICS

• UNETHICAL BEHAVIOR

• ETHICS IN BUSINESS

• ETHICAL CODES AND AUDITS

Servant Leadership

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others, on their success, and in turn to build better relationships that benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time.

participants will focus on the growth and development of their employees and ensuring their success. In doing so, the leader succeeds when their employees do. With a business team, servant leadership can not only help employees achieve and grow, but it can also benefit their leaders and the company as a whole.

Key learning objectives

• DEFINING A SERVANT LEADER

• LEADERSHIP PRACTICES

• SHARE THE POWER

• CHARACTERISTICS OF A SERVANT LEADER

• BUILDING A TEAM COMMUNITY

• MENTOR AND MOTIVATOR

• TRAINING FUTURE LEADERS

• SELF REFLECTION

Project Management Fundamentals

This 3-Day ROBUST training focuses on THE COMPONENTS OF PROJECT MANAGEMENT AND THE PROJECT MANAGEMENT INSTITUTE'S BODY OF KNOWLEDGE (PMBOK). PROVIDED WITH CUSTOMIZED REAL-WORLD SCENARIOS AND ACTIVE PROJECTS FROM YOUR PORTFOLIO. MANY CLIENTS HAVE FOUND IT GREATLY BENEFICIAL TO UTILIZE A FUTURE PROJECT TO INCORPORATE INTO THE TRAINING AS A WAY OF MAKING A DRY RUN AND WORKING OUT THE KINKS OF A COMPLEX PROJECT.

key learning objectives

• UNDERSTAND PMBOK STRUCTURE

• PROJECT CHARTER DOCUMENTS

• WORK BREAKDOWN STRUCTURE

• SCHEDULE PROJECTS WITH CRITICAL PATH

• ADD RESOURCES AND COST INFORMATION

• ESTIMATE PROJECT COST AND DURATION

• TRACK ISSUES AND ACTION ITEMS

• mEASURE PROJECT PROGRESSION

• DISCUSS LIFE CYCLE APPROACHES

• IDENTIFY STAKEHOLDERS

• DEVELOP NETWORK DIAGRAMS

• USE TOOLS AND REPORTS

• RUN BETTER PROJECT STATUS REPORTS

• IDENTIFY AND MANAGER PROJECT RISKS

• UPDATE PROJECT PLANS

• WORK WITH SCHEDULE DELAYS AND THEIR IMPACT

Book Your Training

Select your desired training course and choose a date to reserve your spot.

The booking process was seamless and easy to navigate. Highly recommend!

Alex T.

★★★★★

Booking Process

How do I book a course?

Select a course, choose a date, and click add to cart.

Can I change my booking?

Yes, you can modify your booking by accessing your account settings anytime before the course date.

What payment methods are accepted?

We accept major credit cards, PayPal, and bank transfers for your convenience during the checkout process.

Is there a cancellation policy?

Yes, cancellations can be made up to 48 hours before the course.

Do I need an account?

Creating an account is optional but recommended for easier bookings.

What if I forget my password?

You can reset your password using the 'Forgot Password' link on the login page.

Welcome to IdealTex AG!

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